Customer Support

FlyGreatChina.com wants to hear from you! Whether you want to book a vacation or business trip, we are very happy to assist with any request.

Our customer support agents are here for you 24 hours a day, 7 days a week. You can contact us by e-mail for a reply within 1 or 2 business hours.

Do I need to contact FlyGreatChina.com to confirm my booking? Most of the time, you don't need to call us. As soon as the booking process is complete, we'll send you an e-mail confirming your booking. Occasionally, however, an airline may take up to 24 hours to confirm a flight. If this is the case, we'll let you know right away. Check your itinerary 24 hours after your booking to make sure it has been confirmed by the airline. Here's how to check your itinerary online: Click the link titled "My Itineraries" in the blue bar at the top of any page. If you are prompted to sign in, please provide your user name and password. You'll be taken to a page titled "Saved itineraries and favorite destinations." Once there, select the itinerary you wish to access. At the top of the itinerary, you'll see a field labeled "Status," which should say "Confirmed" or "Ticket confirmed." If you don't see confirmation, or if you have other questions, please speak with a customer support representative, we’re available 24 hours a day, seven days a week. Call us at 1-866-450-0162. For international calls, contact 001-702-939-2541.

How do I change or cancel a purchase? In many cases, depending on which product you purchased, you can make a change or cancellation. All changes or cancellations to a flight itinerary must be made by contacting a customer support representative, we’re available 24 hours a day, seven days a week. Call us at 1-866-450-0162. For international calls, contact 001-702-939-2541.

My flight leaves soon. Where do I confirm my reservation? All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

We seek investors : If your company is interested investing our online travel business, please contact our Business Development Manager, Foster. We need invesment to develop booking engine for low fare tickets' selling online using our excellent brand names - CanadaTravelService.com and FlyGreatChina.com, and set up a real online travel business. Our goal is to become a major online travel business between North America (Canada & USA) and Asia / China. Business coperation: foster@FlyGreatChina.com and Phone: (250)884 3389